We Custom Design, Make and Ship all our Products from Beautiful Hawaii

Frequently Asked Questions

What materials do you use?
Big Island Koa wood, shells including abalone, puka, mother of pearl and more. Freshwater pearls, opihi shell, jade, hemitie, jasper, crystals, semi-precious stones, surgical stainless steel, silver plated stainless steel, and gold filled on stainless steel. All my jewelry is nickle free. All the materials I use are hypoallergenic.
I use many different beads and materials found in Hawaii and from all over the world. Colors do vary due to the natural of the material.
What payments do you take?
I accept payment through PayPal, credit cards and other payments methods. A PayPal account is not required to pay through PayPal if you're using a credit card.
What is your shipping policy?
Items will be shipped within 2-4 business days unless otherwise notified. You will receive a message with a delivery tracking number when your package is on the way. All items are shipped via USPS 1st Class Mail, or USPS Priority Mail. Upgrades are available as requested with additional charges. Custom made orders and large orders shipping items will take longer. All items are shipped from Hawaii and your package's arrival will depend on your location.
What is your return policy?
Refunds or replacement requests are available within 1 week after parcel delivery. Returns must be received in original condition and packing. Please contact me before returning any item. Please do not send items back without communicating with me first. The buyer is responsible for all return postage and shipping charges. I'm sorry but there are no refunds for custom made orders.
Can you do custom made orders?
Yes, I do custom made orders. Please email me with any questions at abby@abbyscrafts.com
Do you change tax?
Shipments to addresses in Hawaii will be charged a tax of 4.716%. No tax charged outside of Hawaii at this time.